In the continuous effort to better the Customer Experience on Oman Air and provide customers with a new and easier channel for accessing information, Oman Air has partnered with Tamimah and Nawras, and is proud to announce a further enhancement to its SMS solution.
The new Oman Air SMS service gives access to scheduling, fare enquiries and booking status. Nawras customers can also use the service to update their local contact details or to make a request ordering a special meal or a preferred seat for example.
From now, Oman Air customers using a Nawras SIM-card will have an option to receive messages on various products and services offered by the airline.
“We urge customers in general and travel agents in particular to ensure their mobile numbers are provided at the time of booking so that passengers can be reached around the clock and 365 days” said Mr. Hamad Saif Al Harthy- Senior Manager Reservation and Global Distribution; of Oman Air. Its is also worth mentioning that in December 2008, Oman Air, the national carrier of the Sultanate of Oman launched its SMS notification services which informed customers about any flight schedule changes or cancelations and this has now been extended to a complete and innovative SMS enquiry service.
On his part, Mohammed Al Najwani, Product Manager at Nawras said that the innovative communications provider was proud to be associated with Tamimah and the national carrier and to be the first to launch this important product.
Nawras, which commenced its operations in March 2005, has since pioneered the introduction of many creative new services for its customers such as VoiceSMS, prayer time notification and most recently, the entertaining BawaBaty wap portal.
“Nawras is committed to using the latest technology to bring convenience to customers in a user-friendly way. This service offers great value and a new channel of information to our national carrier, Oman Air,” said Najwani.
Mr. O.K Ravi, General Manager of Tamimah Telecom, the pioneers of the SMS solution provider commented that Oman Air’s SMS Information System is a new service offered to everyone who wants information via their mobile phone about Schedule Enquiry, Seat Availability, Fare enquiry, Flight Information and so on.
A complete list of services and how to use them can be obtained by sending "HELP" to 90910. He also commented that Tamimah is committed to contribute its core technology in the development and growth of Oman towards e-government.
Mohammed Al-Harthy, Chairman of Tamimah said "We believe in innovation and are happy to partner with Oman Air and Nawras in launching this innovative service which is one of the first of its kind in this region.”
Oman Air’s SMS Service is very easy to use. As an example, a customer who would like to check seat availability on a flight from Muscat to Salalah on the 09 July 2009 would send SA MCT SLL 0907 to the code 90910.
To find out the flight cost for the same date, the fare enquiry message would be FE MCT SLL 0907.
The service can even be accessed when travelling outside the Sultanate where international roaming rates would apply.