Privacy Policy

Oman Air values your personal information and privacy. Our Privacy Policy applies to all of the information we gather, and you share with us when you visit our websites, use our apps and utilise any services provided by Oman Air including our leading Sinbad customer loyalty programme. Once you choose to provide us with personal information, Oman Air will only use your information in accordance with the Oman Air Privacy Policy. Please review our Privacy Policy here.


We also use various support and other functions, which may require the transfer of your personal data to and from other countries from time to time, both within and outside of the European Economic Area. Please note that by using this website, mobile site and mobile applications, you are agreeing that your data may be sent to and processed in other countries with varying data protection laws.


Your continued use of this website, mobile site and mobile applications constitutes your agreement with this Privacy Policy. If you cannot agree with these terms, please exit this website, mobile site and mobile applications. Please note that other airlines have their own privacy policies. Oman Air recommends you read those other policies if your travel plans include travel on other airlines, as those policies may differ from Oman Air. Oman Air is based in Muscat, Oman.


If you have any questions or comments, please contact our Data Protection Team: or


You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.


Within the Privacy Policy you will find some specific examples of why and how we use your personal information. If you have further questions please get in touch with us by writing to Data Protection Officer, Oman Air S.A.O.C., Muscat P.O Box 58 Postal Code 111 Oman.


Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with us.


Why do we need your personal information?

You will be asked to provide certain information such as your name, contact details, and/or debit/credit card details when you use services provided on this Web Site. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:

Legal basis for holding and processing personal information

Oman Air will only process your personal information where we have a legal basis to do so and at all times in compliance with applicable data protection laws. Set out below are the legitimate reasons for which Oman Air will collect and use your information:


Legitimate Interest - As a civil commercial air carrier, we are required, under law, to collect and process personal information for the purpose of security, safety, passenger booking, record keeping, and provide the passenger travel related information to the government under applicable laws for security and prevention of unlawful activities.

Use of your personal information

Information you provide will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers. We may also inform you about new products and services and special offers of selected third parties.


When will we send you marketing Communications?


When we collect information directly from you, we may ask you if you do not want to receive our marketing communications. Please be aware that we do sometimes send marketing communications that promote a third party’s products and services (for example, those of our business partners) as well as our own.


We may ask if you consent to receiving marketing communications from other members of our group or from third parties.


We will respect your choice as to what communications you wish to receive and the methods by which you are sent them.


How can you change what marketing communications you receive and how you receive them?


If you decide you would no longer like to be sent marketing communications, you can change your mind at any time. The ways to stop being sent marketing communications are described below:


In addition, each marketing communication we send by email will also have an unsubscribe option which will allow you to stop you receiving further marketing emails. We aim to action requests to stop being sent marketing communications within 10 (ten) working days of receiving those requests, but it is possible you will receive some marketing in the period prior to that change being made.


Please note that if you tell us that you do not wish to be sent further marketing communications, you will still receive service communications (as described above) which are necessary, for example, to confirm your booking or to provide you with an update on its status. If you are a Sindbad Member, we will continue to keep you informed about your membership and other important service information relating to the Sindbad. If you ask us to stop sending marketing communications, please note we will retain your personal information for the purposes of indicating that you do not want to receive marketing communications.

Whom do we share your information with?

We may give information about you to:


Our Web Site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us. We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web Site.

Correction/updating of personal information

If your personal identification information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.


We have implemented technology and security features to safeguard the privacy of your personal information and we take appropriate steps to protect the personal information you share with us.


If you no longer wish to receive promotional materials you may opt-out of receiving these communications you may notify us by Email

Access to your personal information

If you are concerned that any of the information we hold on you is incorrect, please Email us

Transfer of your personal information

In the course of undertaking the activities, we may transfer personal information to countries which do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively.

Web Site Contact

Contact with questions or if you experience technical problems with this Web Site.