Introduction
Our Pets service ensure a safe, secure, hygienic, and comfortable journey for your loved onces, including dogs, cats and birds and other animals as defined by IATA LAR, with our skilled and highly trained staff committed to giving them the best care possible. Upon arrival at Muscat International Airport, Pets are immediately transferred to our new, state-of-the-art Live Animals Centre, which includes veterinary inspection, an emergency room, and 24/7 availability of Royal Oman Police Customs services. There, they are assisted and fed according to the instructions received from the shipper. Whether in transit or waiting for customer clearance, we ensure that your pets are well taken care of during their journey.
Features
- Pets are flown as booked.
- Quick transit time.
- Consistent handling process across the network.
- Professional and trained handling team.
- eServices for easy booking and tracking.
- Live Animals Centre with over 2,500 square meters of covered space and a segregated, temperature- controlled Kennel
Facility
Live Animals Centre at Muscat International Airport
With over 2,500 square-metres of covered space, the facility features a segregated, temperature-controlled kennel area to provide an optimum environment for animal transfers to various location throughout Oman Air’s network, under specialist supervision. The Live Animals Centre includes veterinary inspection, an emergency room and Royal Oman Police Customs services are available 24/7.
All Travel Companions Handled with Care
At Oman Air Cargo, we require advanced reservation for live animals. To make a reservation request, please send an email with full details, including the date, origin and destination, container used, and health documents. Oman-based customers can send their requests to Muscat Service Centre at cargosdu.mct@omanair.com. International customers are advised to contact the nearest Oman Air cargo sales office. Our team will be more than happy to assist you with your reservation request.
Prepare Your Pet for Travel
- Allow 5 days prior to flight departure for your pet to acclimatize to its kennel.
- Give your pet a light meal and/or water 2 hours before departure and walk your dog just before. During the flight your pet will not be given any food or water.
- The check-in process for pets may take some time. We recommend arriving at the cargo terminal 4 hours prior to scheduled departure time with completed documentation.
Documentation
We recommend consulting your forwarder or the embassies of the country of departure and the country of destination to confirm applicable rules and required documents when transporting your pet. For more information, please visit the International Air Transport association website
Generally, the following documents are required:
- Import permit for live animals
- Health certificate
- A valid vaccination certificate (issued by a veterinary clinic)
Container Requirements for Dogs and Cats
The container must have enough space for the animal to change directions while standing, to sit erect and to lie in a natural position. The container should be leak-proof, escape proof and the doors should fasten securely. The container should have separate food and watering dishes securely attached inside the kennel so that, if necessary, the animal may be fed and watered without opening container. Please fulfill the following standards (correspond to IATA Live Animals Regulations Chapter 8, Container Requirement)
Due to inherent breathing difficulties exhibited by the snub nosed breeds, Oman Air does not carry the following breeds:
| Snub Nosed Dog Breeds | |
|---|---|
| American Staffordshire Terrier | Japanese Spaniel ( Japanese Chin) |
| Bulldog | Shih Tzu |
| English Bulldog | Boxer |
| Japanese Pug | Chow Chow |
| Shar - Peis | French Bulldog |
| Boston Terrier | Lhasa Apso |
| Bull Terrier | Brussels Griffin |
| Dutch Pug | Japanese Chin |
| Pekingese | Shih Tzu |
| English Toy Spaniel | Shih Tzu |
| Snub Nosed Cat Breeds | |
| Hurmese | Persian |
| Himalayan | |
* Breeds other than the above will be accepted even if the name of the dog breed is similar.
Note:
For guests who wish to travel with their pets on the same flight as checked baggage, please note that the handling process differs from that of cargo. For more information on this, Please click here